Frequently asked questions

When you pay a stranger directly, you're trusting them to deliver before you have any leverage. With Escrow TrustLock, your payment sits with a neutral third party until the Seller delivers and you accept it — so neither side can walk away with both the money and the goods.

No. Payments happen off-platform, directly between you and our published account or wallet. We verify that the payment happened and control when the Seller is told to proceed and when payout happens — we are a mediation and verification service, not a bank. See our Terms of Service for the exact legal relationship.

An Admin manually checks every submitted proof of payment. It's usually quick, but can take longer outside business hours or for larger/unusual amounts.

If the inspection period passes with no delivery, or something doesn't match what was agreed, open a dispute. An Admin will review the case and decide on a refund, release, or split outcome.

Open a dispute before the inspection window closes. Include as much detail and evidence as you can — an Admin reviews both sides before anything moves.

Bank transfer, Zelle, Cash App, Chime, Apple Pay, and select cryptocurrencies — see the current list on the Fees page. Admins can add or remove methods at any time.

Yes, a small percentage of the deal amount, shown up front on the Fees page before you create a transaction. Either party can pay it, or it can be split.

Use the chat bubble in the corner of any page, or the Contact page — a real person will respond.